1. Introduction
This Privacy Policy explains how Vortex K9 Ltd ("we", "us", "our") collects, uses, and protects personal data when you use our website or services.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
2. Who We Are
Our website address is: https://vortexk9ltd.co.uk/
Vortex K9 Ltd is a UK-based security services provider.
3. Information We Collect
We may collect and process the following types of information:
- Name and contact details (such as email address and phone number)
- Business or site information provided by clients
- Communication records between you and us
- Technical data such as IP address, browser type, and device information
- Information related to service bookings, quotations, and invoices
4. How We Use Your Information
We use your data to:
- Provide and manage security services
- Respond to enquiries and requests
- Issue quotations and invoices
- Improve our services and website performance
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
5. Cookies
Our website uses cookies to improve user experience and website functionality.
Cookies may be used to:
- Remember user preferences
- Support website login functionality (if applicable)
- Analyse website traffic and performance
- Improve site security
You can disable cookies in your browser settings, but some parts of the website may not function properly.
6. Embedded Content
Pages on this website may include embedded content (such as videos, images, or external articles).
Embedded content behaves in the same way as if you visited the external website directly.
These third-party websites may:
- Collect data about you
- Use cookies
- Track your interaction with their content
We are not responsible for the privacy practices of external websites.
7. Data Sharing
We do not sell your personal data.
We may share your information only when necessary:
- With trusted service providers who assist in our operations
- With legal or regulatory authorities when required by law
- With subcontracted security personnel where required to deliver services
- To protect our legal rights, property, or safety
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal, accounting, or reporting requirements
- Resolve disputes or enforce agreements
After this period, data is securely deleted or anonymised.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
However, no method of online transmission is 100% secure.
10. Your Rights
You have rights regarding your personal data, including:
- The right to access your data
- The right to request correction of inaccurate data
- The right to request deletion of your data (where applicable)
- The right to restrict or object to processing in certain circumstances
To exercise your rights, you can contact us using the details below.
11. Where Your Data Is Processed
Your data may be processed and stored within the United Kingdom or other locations where our service providers operate.
We ensure appropriate safeguards are in place when data is transferred outside the UK.
12. Third-Party Services
We may use third-party services for:
- Website hosting
- Email communication
- Payment processing
- Security and spam protection
These providers only process data necessary to perform their services.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
14. Contact Details
If you have any questions about this Privacy Policy or your data, you can contact us:
Vortex K9 Ltd
Website: https://vortexk9ltd.co.uk/
Email: info@vortexk9ltd.co.uk